Shipping & Delivery

Domestic shipping and delivery:

  • $15 flat rate shipping applies within Australia. Items are shipped via Australia Post within 1 to 3 business days from when the order is placed.

    Transit time can range from 1 to 14 business days depending upon your location in Australia.

  • $20 flat rate for Express Shipping within Australia via Australia Post + tracking.  

New Zealand shipping and delivery :

  • $20 flat rate shipping applies. Items are shipped via Australia Post within 1 to 3 business days from when the order is placed.

    Transit time can range from 1 to 14 business days depending upon your location in New Zealand.

  • $35 flat rate for Express Shipping via Australia Post + tracking.  

International shipping and delivery:

All our International parcels are sent via Australian Registered Post. Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Customers are responsible for any duties or import fees in addition to shipping pricing.

Transit time for international shipments is 2-4 weeks on average. 

A flat rate of $50.00 AUD applies for all International orders, shipped with tracking. Please contact if you require express post. 

We aim to dispatch orders promptly, and delivery times may vary depending on the destination. hellomae is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. 

hellomae is not responsible for any delays or damages during transit. Please contact us and the carrier, we will endeavour to help in anyway possible.

hellomae is not responsible for lost or stolen goods however if this should happen we will help in anyway possible to find your parcel.

Returns and refunds

Returns are accepted within 10 days of receiving the product, provided the item is unused and in its original condition and package with tags.

Customers are responsible for return shipping costs unless the item is faulty. hellomae has the right to deny exchange/return if the product does not meet our standard. Please send all requests to heyou@hellomae.com.au

Refunds will be processed within 3 days of receiving the returned item.